At W2 Weed Delivery, we are committed to providing high-quality medical marijuana products and exceptional customer service. Due to the nature of our products and strict state regulations, we maintain a clear and transparent refund and return policy that balances patient satisfaction with legal compliance.

All sales are final on cannabis products once delivered. However, we do offer solutions for specific situations including damaged goods, incorrect orders, and quality concerns as outlined below.

We stand behind the quality of every product we sell. If you’re not completely satisfied with your purchase due to product quality issues, we offer the following guarantees:

Refunds may be issued under the following circumstances:

• Damaged Products: Items damaged during shipping (requires photo evidence within 24 hours of delivery)
• Incorrect Items: Products different from what you ordered (must be reported within 48 hours)
• Quality Discrepancies: Products that significantly differ from advertised quality (subject to review)
• Non-Delivery: Package marked delivered but not received (subject to carrier investigation)
• Duplicate Orders: Accidental duplicate orders reported before shipping

Refunds are processed to the original payment method and typically take 3-7 business days to appear, depending on your financial institution.

The following situations are not eligible for refunds or returns:

• Change of mind or personal preference
• Undesired effects or potency concerns (effects vary by individual)
• Delayed delivery due to carrier issues beyond our control
• Incorrect address provided by customer
• Unclaimed packages refused at delivery
• Products consumed or opened beyond inspection
• Orders seized by customs (international customers assume this risk)
• Legal consequences in jurisdictions where cannabis is prohibited

If you believe you have a valid claim for a refund or return, please follow this process:

1. Contact us immediately within the specified timeframe (24-48 hours depending on issue)
2. Provide order details including order number, name, and contact information
3. Submit evidence such as photos of damaged products, incorrect items, or packaging
4. Describe the issue in detail so we can properly assess your claim
5. Await review – our team will investigate and respond within 24-48 hours
6. Follow instructions provided by our support team for resolution

For shipping-related concerns, please refer to the following guidelines:

• Lost Packages: If tracking shows no movement for 7+ days, contact us for investigation
• Delayed Delivery: Carrier delays beyond estimated timeframe – we’ll work with carrier to resolve
• Incorrect Address: If you provided wrong address, we are not responsible for reshipment costs
• Refused Delivery: Packages refused at delivery will be considered abandoned, no refund

In the event of a disagreement regarding refunds or returns, we follow this resolution process:

1. Step 1: Contact our customer support team to discuss your concerns
2. Step 2: If unresolved, request escalation to a supervisor for review
3. Step 3: Final review by management – decision is binding
4. Step 4: As a last resort, customers may file a dispute with their financial institution

We value our customers and will work in good faith to resolve legitimate concerns. However, frivolous claims or chargebacks may result in account suspension and future order refusal.